Questions about how COVID-19 is effecting Hipzbag?
We are still accepting any and all online orders as usual and are currently not experiencing any delays in shipping you your orders. There may be delays shipping international orders depending on your country's current policy and restrictions. Our stock is not currently impacted and we have enough product to fill our orders for the foreseeable future. Please be assured we are following all CDC guidelines and standards and have implemented extra cleaning practices. If you have any specific questions about our COVID-19 response, please message us on our contact form with the subject "COVID-19". Our current messaging response time is 1-2 business days as of May 26th, 2020.
1. Exchanges or Refunds:
A: If you are not 100% happy with your Hipzbag, we will gladly refund or exchange any full price bag within 30 days, less any shipping charges.
Please Return your bag(s) to: Hipzbag, 3904 Via Del Campo, San Clemente, CA 92673
Include in the package your name and if you want to exchange please indicate what bag you would like in exchange. If you are returning, we will refund your money within 5 days. Sale items (ending in $0.99) cannot be returned or exchanged. If exchanging an item purchased using a Promotion code or an item on special promotion, please see promotion details.
For any additional questions or concerns about returns/exchanges please email us at email@example.com with at least two of the following: your name, order # and email used to make the purchase.
We can provide you with a return shipping label, please note that the return shipping label cost will be deducted from your bag total refund and we cannot refund any shipping costs - unless a mistake was made on our end, then an exception will be made.
2. How do I care for my Hipzbag?
A: We recommend that Hipzbags be kept in a temperature controlled environment and out of extreme heat and/or extreme cold. That includes not leaving your Hipzbag in a parked car, outside in the sun for extended periods of time and other instances where they may be exposed to extreme temperatures.
To wash your Hipzbag: Use a damp paper towel to wipe the bag. Avoid any soaps, fragrances and/or alcohol wipes as they could damage the material on your Hipzbag.
3. Does the waistband tangle.
A: No. Unlike other waist bands, the swivel hooks make wearing the waistband twist free and extremely comfortable.
4. How does it fit on your belt loops?
A: The swivel hooks conveniently clip on your belt loops if you are not in the mood for a waistband. Patent Pending!
5. What is the HS Logo?
A: This product was born from the shift in the world – cell phones. When the world shifts, products and practices need to be created, thus HS, Hip Shift
6. Can I go biking with the hipzbag?
A: Yes, the hipzbag is snug to your hip and you can do most anything with it on. Most people buy the hipzbag for those nights out, biking or concerts, but they find they end up wearing it everyday.
7. I'm a larger waisted person, do you have a Hipzbag for me?
A: . The Hipzbags are adjustable to waist sizes 24" – 45+" waist mostly. We have added a few bags for larger waists - check them out!
8. Does the phone stay in the pocket?
A: Regular size iPhones and most Androids fit in the pocket of the hipzbag. The pocket size and gravity holds the phone securely in place. The phone peaks out enough to be easily accessed when you need to check a call or text message. For added security, phones fit inside the zippered compartment of all passport bags. If you have one of the larger phones, you might want the Passport bag. NOTE: If you have a new "Plus" sized phone, including some androids, your phone may not fit as well in the back of all bags. Our utility bags do fit all size phones in the zippered compartment.
9. I am a retail store. How do we carry your products?
A: Please E-MAIL us at firstname.lastname@example.org with "Wholesale" in the subject line. Our sales manager will get in touch with you right away.
10. How long does it take to receive an email response from your store?
A: Emails should be directed to email@example.com with the appropriate subject line. Most emails are answered within 1-2 business days. We respond to emails as soon as possible on business days during business hours. If you have not received a response within 3 business days please check your junk folder. Keep in mind you will not be penalized on return times if we are delayed more than 3 business days in responding to emails.
11. When can I expect my order to ship?
A: Orders are shipped Monday through Friday (unless it's a holiday). Allow for processing time of 1-3 business days and another 2-5 business days for regular shipping. With expedited shipping, allow for 1-2 business days to process and 1-3 business days shipping. If you do not receive a shipment confirmation e-mail within 4 business days email us at firstname.lastname@example.org with the subject line "Shipping Confirmation Needed".
Please note that we ship via USPS and therefore do not ship on postal and banking holidays. For example, if Monday is a banking holiday and your order is placed Friday afternoon, your order will not go out until Tuesday at the earliest depending on your shipping method.
If you need your order shipped faster or are concerned about shipping time before placing your order, please email email@example.com with the subject line "Shipping Time Inquiry". Include the destination city and zip code for most accurate ship time projections. If you require faster shipping than what is available we can work with you on choosing another carrier or other faster shipping option. Note most overnight shipping options start at $20.
For International orders, we cannot guarantee tracking of packages once they leave the U.S. Depending on your country's carrier we may be able to obtain some tracking information, but unfortunately it cannot be guaranteed. We advise you to contact your country of origin's mail carrier if you have any issues receiving your package. Be advised that once it leaves the U.S. we cannot be liable for any additional shipping fees and/or costs.
12. What are your days and hours of operation?
A: We are open to ship orders and respond to emails Monday through Friday from 8AM-5PM Pacific Time. See FAQ #10 for email response times and FAQ #11 for Shipping Times. Note that we do not ship and are considered "Closed" on U.S. Postal Holidays.
Postal Holidays and Holidays on which we do not ship include, but are not limited to: New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Black Friday, Christmas Eve, Christmas, and New Year's Eve.